1. INTRODUCTION
Welcome to Lokup ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.
Please read this policy carefully. If you disagree with its terms, please discontinue use of the app.
2. INFORMATION WE COLLECT
2.1 Personal Information
When you register an account, we collect:
- Full name
- Email address
- Phone number
- Password (stored in encrypted form)
2.2 Business Information
If you register a store, we collect:
- Store name and description
- Business address and city
- GPS coordinates of your store
- Operating hours
- Product listings and prices
- Store photos and logo
2.3 Location Information
With your permission, we collect your device's GPS location to:
- Show nearby shops to you
- Calculate distances between you and shops
- Display your location on the map
You can disable location access through your device settings at any time.
2.4 Usage Information
We automatically collect:
- App usage patterns and features used
- Device type, operating system, and version
- IP address and network information
- Crash reports and error logs
3. HOW WE USE YOUR INFORMATION
We use the information we collect to:
- Create and manage your account
- Display nearby shops and businesses
- Enable communication between customers and shop owners
- Process and display store registrations
- Improve our app features and performance
- Send important notifications about your account
- Respond to your customer support requests
- Prevent fraud and ensure platform security
- Comply with legal obligations
4. SHARING YOUR INFORMATION
We do not sell your personal information to third parties. We may share your information with:
4.1 Other Users
- Your store name, address, and contact details are visible to customers when you register a store
- Your first name may be visible in reviews you leave
4.2 Service Providers
We work with trusted third parties who assist us in operating our app, including:
- Firebase (Google) - for authentication and data storage
- Cloudinary - for image storage and optimization
- OpenStreetMap - for mapping services
4.3 Legal Requirements
We may disclose your information if required by law, court order, or government authority.
5. DATA SECURITY
We implement industry-standard security measures including:
- End-to-end encryption for sensitive data
- Secure HTTPS connections
- Firebase Authentication for account security
- Regular security audits and updates
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. YOUR RIGHTS
You have the right to:
- Access your personal data we hold
- Correct inaccurate information
- Delete your account and associated data
- Withdraw consent for location sharing
- Opt out of non-essential notifications
To exercise these rights, go to Profile → Privacy & Security or contact us through Help & Support.
7. DATA RETENTION
We retain your data for as long as your account is active. When you delete your account, we delete your personal data within 30 days, except where required by law.
8. CHILDREN'S PRIVACY
Lokup is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
9. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or via email. Continued use of the app after changes constitutes acceptance of the new policy.
10. CONTACT US
If you have questions about this Privacy Policy, please contact us through the Help & Support section in the app.